Non-Conformance Management

Zero-defect products, delivery on time, environment compliance and Code of Conduct compliance constitute critical expectation of Arçelik A.Ş. for a sustained cooperation.

If the supplier conducts non-conformity, Arçelik A.Ş. can demand the supplier to carry out corrective actions, to take precautionary measures against potential non-conformities and compensate the Company’s losses.

The supplier is obliged to form a system to evaluate these demands, to plan corrective and precautionary actions against non-conformance and to inform Arçelik A.Ş. about the results of these plans and applications.

Quality complaints and “Corrective/Precautionary Action Requests” filed to the supplier by Arçelik A.Ş. must be responded in writing by means of 8D forms.
The supplier’s reply should meet the following requirements:
Temporary measures taken against the problem should be reported within 48 hours. These temporary measures cover re-inspections, sorting, inventory separation and product blockages. Permanent measures taken against the problem should be reported within 10 business days.
The report of permanent measures should include:
• Description of the problem’s main cause
• Steps of corrective action,
• Steps of precautionary measures if the steps of corrective action can be extended to other processes affecting Arçelik,
• Definition of responsibilities and time schedule regarding corrective action.
If the supplier does not restore the non-conformities actively and these problems are continuous, it constitutes the reason for decommissioning and termination of contract is considered.

In 2015, during audits and on-site visits, none of the suppliers are reported for non-compliance in Code of Conduct.