Workplace Code of Conduct


In 2005, Arçelik A.Ş. turned out to be among the first companies to sign the Corporate Social Responsibility Code of Conduct issued by the European Committee of Domestic Equipment Manufacturers (CECED). Arçelik A.Ş. is also affiliated with the Koç Group, a signatory to the UN Global Compact, and a member of the Ethics & Reputation Society.

In this respect, as a requirement of our responsible purchasing policy, we expect from our suppliers to act as follows:

  · Follow the "code of conduct" in their own business conditions also definitively

  · Communicate "code of conduct" to all of them are employees and assure them to take notice of the rules as required thes

  · Make a "code of conduct" available at locations where employees can access all the time

 Arcelik's Codes of Business Conducts for emphised suppliers are under the titles of:

   · Legal practices

  · Working conditions

  · Codes of conduct

  · Occupational health and safety and

  · Environment

 You can see details at The Following Link  

 Arcelik Workplace Code of Conduct for Suppliers



As far as all contracts signed with the suppliers are concerned, environmental and business ethics conditions are stated with a reference to the corporate policy. In line with the corporate policy, the suppliers receive training on compliance with the Arçelik Code of Business Conduct for Suppliers to identify corrective/preventive actions for their nonconformities while the improvements made are monitored through follow-up audits. Arçelik A.Ş. has the right to terminate the contract with any supplier or ask the supplier to terminate the contract with its employees that violate the laws or act in ways that conflicts with the laws.

If you wish to share a suspicious behavior or a breach of the code of business conduct with us, you can use methods & The Following:

Phone: +90 (212) 314 33 30, +90 (212) 314 33 63, +90 (212) 314 39 98


Arçelik shall maintain confidentiality on a person who asked for recommendation in good faith, he reported any suspicious behavior or possible breach of the code of business conduct of the Supplier, and shall not tolerate any penalties imposed or retaliations against the person in question.



 Code Of Conduct Training 

In an effort to ensure a more active communication for its expectations from suppliers regarding sustainability issues, Arçelik A.Ş. has a business conduct e-learning program. Available both in Turkish and English, the program can be viewed at (TR) and (EN)

Supplier Business Transparency Project (BTP) Program

During the reporting period, Arçelik A.Ş. participated in the Business Transparency Project (BTP)  program launched by the Global Reporting Initiative GRI to maintain sustainability reporting for the entire supply chains of the companies. The program seeks to enhance the corporate sustainability performances of the organizations that operate within the supply chain, build up their capacity for the main producers to meet their expectations regarding the matter and to reach a sufficient level to issue sustainability reporting practices. The visibility of the companies that adopt the reporting practice is increased in an effort to encourage the practice. Funded by the European Commission and the Swiss Government, the program provides training, workshops and consultancy services composed of 14 steps within a year for 14 Arçelik A.Ş. suppliers. Arçelik A.Ş. seeks to ensure that these suppliers complete their sustainability reports in 2016.

Code Of Conduct Audit 

Acting as the key reference for Arçelik A.Ş. to maintain its responsibility approach for dealing with issues such as bribery, corruption, forced labour and discrimination throughout the value chain, the Code of Conduct for Suppliers features our expectations from suppliers under the main titles including legal practices, working conditions, codes of conduct, occupational health, safety and environment. Following the pilot practice launched in 2014, 30 suppliers in total (15 from Turkey and 15 from international operations) were audited for codes of conduct and occupational safety in 2015. The audits featured SEDEX audit standards. Audit assessments were based on the risk assessments of our expectations from the suppliers while a mutual understanding was reached with the suppliers regarding the nonconformities identified at the end of the audits.


As a result of the audits, 347 areas open for improvement were identified while follow-up audits were conducted for 16 suppliers under the light of the critical improvements defined. The areas open for improvement focused mainly on fire prevention measures and fire exits, measures for employee health and working hours while 73% of the nonconformities were dealt with by the suppliers after the follow-up audits. The audits that involve codes of conduct and occupational safety will continue in 2016.

All companies introduced for the first time go through self-evaluations for Quality, Environment, and Codes of Conduct.  In 2015, 190 companies were introduced in total. Moreover, Environmental, Occupational Health and Safety and Codes of Conduct issues are evaluated within the quality audits of our current companies. In 2015 quality audits were held for 299 suppliers.