Milestones in Business Excellence

 1980

Qualty Control
Qualty Circles

 1985

Quality Planning and Evaluation
International Standards

 1990

Quality Assurance
Quality Cost Evaluation System

 1991

ISO 9001 Quality Management System Standard
Internal Audits

 1992

ISO 9001 Quality Management System Certifications
Supplier Quality Systemsi 

 1993

Total Quality Managementi
Self-Assessment
Quality Improvement Teamsi
Problem Solving Techniques
Cultural Change

 1994

EFQM Excellence Model
Restructuring
Unconditional Customer Satisfaction
BS 7750 Environmental Management System Certification

 1995

Benchmarking 
QFD (Quality Function Deployment)
SPC (Statistical Process Control)

 1996

Strategic Quality Management
ISO 14001:1996 Environmental Management System Certification
TPM Methodology

 1997

Strategic Marketing
Management Toward Vision

 1998

6 Sigma (Awareness) 

 1999

Merging and Reorganization
6 Sigma (Deployment)

 2002

6 Sigma (Transactional Processes)

 2003

ISO 9001:2000 Quality Management System Certification 
6 Sigma (Transactional Processes -Deployment)

 2004

Reviewing the Processes 

 2005

ISO 14001:2004 Environmental Management System Certification 

 2008

ISO 17025:2005 Laboratory Quality Management System Qualification 

 2009

ISO 9001:2008 Quality Management System Certification 

 2010

ISO 14064-1 Verification of GHG Emissions 

 2012

ISO 50001:2011 Energy Management System Certification 

CONTENTS

Arçelik A.Ş. Sustainability Report 2017